1. Introduction
Elite Agent ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate analytics platform ("the Service").
By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
Account Information: When you create an account, we collect:
- Your name
- Email address
- Password (stored in encrypted form)
- Professional information (such as real estate license details, if provided)
Usage Information: We automatically collect certain information when you use the Service, including:
- Log data (IP address, browser type, pages visited, time spent)
- Device information
- Feature usage patterns
Real Estate Data: The Service processes real estate transaction data from various sources to provide analytics and insights. This may include:
- Transaction records associated with your professional activities
- Market data from public records and third-party data providers
- Aggregated and anonymized market statistics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Create and manage your account
- Generate personalized analytics and insights
- Calculate your market position and performance metrics
- Send you service-related communications
- Respond to your inquiries and support requests
- Monitor and analyze usage trends to improve user experience
- Protect against unauthorized access and abuse
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating the Service (e.g., hosting, analytics, email services)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
Aggregated, anonymized data that cannot identify you may be shared for research, marketing, or analytical purposes.
5. Data Security
We implement reasonable security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls limiting who can view your data
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as required by law or for legitimate business purposes, such as:
- Resolving disputes
- Enforcing our agreements
- Complying with legal obligations
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and personal information
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at the email address provided below.
8. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use the Service
- Improve performance and functionality
You can control cookie settings through your browser preferences.
9. Third-Party Services
The Service may integrate with third-party services such as:
- Firebase (authentication and database)
- Google Analytics (usage analytics)
- Third-party data providers (real estate market data)
These services have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@eliteagent.io